CliniWear Return & Refund Policy
Effective Date: November 7, 2026
At CliniWear, we want you to feel as confident in your scrubs as you do on the floor. If you are not completely satisfied with your purchase, we are here to help make it right.
1. Eligibility for Returns & Exchanges
To be eligible for a return, exchange, or store credit, your items must meet the following criteria:
Timeframe: Items must be returned or exchanged within 30 days of the delivery date.
Condition: Items must be unworn, unwashed, undamaged, and in their original condition with all tags and original packaging attached.
Exceptions: For hygiene and safety reasons, face masks, undergarments (if applicable), and final sale clearance items cannot be returned or exchanged.
2. Return Process
Getting your return or exchange processed is quick and easy:
Initiate Your Return: Visit our contact page and enter your order number and shipping zip code.
Select Your Outcome: write what you would like an exchange for a different size/color, store credit, or a refund to your original payment method.
Pack & Ship: Print the prepaid return shipping label, attach it to your secure package, and drop it off at the designated carrier location.
3. Refunds
Processing Time: Once your return package is received and inspected at our warehouse, we will send you an email confirmation. Approved refunds are processed within 3 to 5 business days.
Original Payment Method: Refunds will automatically be applied to your original form of payment. Please note that processing times vary depending on your bank or credit card issuer.
Shipping Fees: Original shipping charges are non-refundable. A nominal return shipping fee may be deducted from your refund total unless you chose an exchange or store credit.
4. Damaged or Defective Items
If you received a defective item, incorrect size, or damaged product due to a manufacturing error, please contact our support team immediately at contact@cliniwear.shop within 48 hours of delivery. We will arrange a replacement and cover all shipping costs.
5. Contact Us
If you have any questions regarding our return and refund policy, reach out to our team.